Where can I find the Manchester City Seat Exchange?
You can find the Manchester City Seat Exchange through the Official Manchester City website in the Tickets section, or by visiting www.seatexchange.com.
What is the Manchester City Seat Exchange?
The Manchester City Seat Exchange is the Official Seat Exchange Service of the Club, allowing Manchester City Seasoncard holders to sell their seats for matches at the City of Manchester Stadium that they cannot attend and for qualifying supporters to purchase those additional seats. The service adds significant value for Seasoncard holders and supporters and helps maximise attendances at the City of Manchester Stadium.
Who are Seat Exchange?
Seat Exchange are a leading online secondary ticketing company, providing a marketplace in which ticket holders can buy and sell tickets to concerts, theatres, sports and other leading events. Seat Exchange are committed to giving buyers the best possible access to exclusive and sold-out tickets, and for sellers, we offer reliable and easy ways to maximise sales.
What is the relationship between Manchester City and Seat Exchange?
Seat Exchange is the exclusive Official Secondary Ticketing Provider and an Official Partner of Manchester City Football Club.
How do I know it is safe?
The Manchester City Seat Exchange offers a 100% Guarantee which ensures that the Buyer receives his ticket and the Seasoncard holder receives their payment.
How do I get started?
Getting started is easy. If you’re looking to buy tickets, simply select a match fromt the fixture list on the homepage, or search for a specific match by clicking Buy Tickets. If you’re looking to sell tickets, simply click Sell Tickets from any page to find the match you want to list your ticket(s) for.
You can also Sign In or access the My Account section from any page on the website. If you have any questions, just return to this page, where we have listed the most common queries, or you can Contact Us for more information.
Do I have to create an Account to buy or sell tickets?
No - Seasoncard holders, Citycard holders, Accesscard holders and LIVE4CITY members are automatically pre-registered for the service. If you do not fall into one of the above groups, you will need to sign up through the Manchester City website to obtain a Customer Number and Password. You can create an account by clicking here.
How do I log in?
To log in, click the Sign In button in the top right hand corner of the screen.
What do I do if I cannot log in?
If you have problems logging in, please visit the login page on the Manchester City website, or contact the Club by telephone on +44 (0) 870 062 1894.
Who can buy tickets?
Initially only qualifying supporters can buy tickets on the Manchester City Seat Exchange.
What do I have to be to be considered as a qualifying supporter?
To be a qualifying supporter, you must be one of the following:
How can I buy tickets on the Manchester City Seat Exchange?
Buying tickets on the Manchester City Seat Exchange is easy - simply follow the five step process outlined in our Buyer Guide.
How do I know that buying tickets on Seat Exchange is safe?
Seat Exchange offers a 100% Guarantee which ensures that Buyers will receive the tickets they purchased in time for the event.
When do tickets become available to purchase on the Manchester City Seat Exchange?
Hospitality tickets can be purchased for any fixture from the beginning of the season. Match tickets can then be purchased at the same time as they go on-sale from the Club.
Citycard holders, LIVE4CITY members, Seasoncard and Accesscard holders can then purchase match tickets from four (4) weeks before each match. A loyalty points system is applied to selected matches to establish which qualifying supporters are able to purchase tickets.
What is the loyalty points system?
The loyalty points system, managed by Manchester City, makes full use of the technology the Stadium smart card brings, and enables fans who have shown their support to be rewarded with priority for buying tickets for major games.
Seasoncard, Citycard and Accesscard holders, and LIVE4CITY members, automatically have their attendance of games tracked. This means that when seats go on sale for popular games and cup fixtures, supporters with the most loyalty points are able to purchase seats first. For example, seats may go on sale to those supporters with more than 2000 points on the first day of sale, supporters with 1500 points on the second day and so on.
As the season progresses, supporters build up the number of loyalty points they have by attending more games. Each extra game is worth 10 loyalty points. Each time a Seasoncard holder renews their Seasoncard they gain a further 100 loyalty points. Points are carried over from one season to the next.
All Card Holders can check how many loyalty points they hold by clicking here.
How many tickets can an individual buy?
Each qualifying supporter is permitted to up to six (6) tickets per match on the Manchester City Seat Exchange, except for the Manchester United fixture, where each qualifying supporter is permitted to purchase one (1) ticket.
How do I know how many tickets I can buy from each listing?
Each listing is shown with the total number of tickets available, and the minimum number of tickets the seller is willing to sell. (e.g. 4/2 indicates a total of 4 tickets available to purchase, and a minimum quantity of 2).
If I cannot find the exact seats I want, should I wait for a Seasoncard holder to list them?
The Manchester City Seat Exchange only displays tickets that have been listed for sale by Seasoncard holders. We cannot guarantee that any tickets may or may not be listed in the future for other sections of the Stadium, so if you really want to attend the match we recommend you purchase tickets from those currently available.
Why are there no tickets listed for the match I want to attend?
The Manchester City Seat Exchange is a website for qualifying supporters to buy and Seasoncard holders to sell tickets, with Seasoncard holders listing their tickets all the time. There are a number of reasons why tickets may not be available for a match:
Why is it not possible to buy tickets less than 72 hours before a match?
Seats listed on the Manchester City Seat Exchange expire 72 hours before the match. This constraint exists so that tickets can be processed and activated/delivered in time for the match.
How do I select the tickets I want to purchase?
When you have found the match that you want to attend, select your tickets from the available list. You may see multiple tickets listed at varying prices. These are priced according the to box office prices for that fixture. We recommend that you check the location of the seats carefully so you can make an informed decision about the tickets you wish to purchase.
How can I see where tickets are located in the Stadium?
A map of the City of Manchester Stadium is provided so you can see where your seats are located. This will give you a good indication of where you will be sitting.
Once I have selected my tickets, are they reserved?
Once you select your tickets, they are ‘locked’ for three minutes, giving you plenty of time to complete your transaction. This means that for the following three minutes these tickets are not available for any other supporters to purchase. If you do not complete your purchase within three minutes, the tickets will be released back to the general listings and made available to everyone on the Manchester City Seat Exchange website.
How are tickets priced?
The prices of the tickets sold on the Manchester City Seat Exchange are the same as those in the Manchester City Box Office (before applicable fees and taxes).
Is the price displayed for all the tickets or per ticket?
The price displayed on the listings page is the price per ticket. This is the price on which any fees will also be calculated for each ticket.
What fees apply when buying tickets on the Manchester City Seat Exchange?
Seat Exchange handles your transaction and offers a 100% Guarantee for Buyers, there is a 15% fee (plus VAT) on all transactions, in addition to the ticket price. All fees are shown on the final step of the purchase process for you to verify before confirming your purchase. Please keep in mind that, upon completing your purchase, all sales are final.
What payment methods can I use on the Manchester City Seat Exchange?
Seat Exchange accepts the following payment methods:
We do not apply separate credit card fees over and above the standard Buyer Fee, so you can choose whichever method is most convenient for you without incurring additional charges.
Is it safe to pay by credit or debit card?
Purchasing tickets on the Manchester City Seat Exchange using a credit / debit card is safe, secure and guaranteed. Every transaction you make is protected, with all your details being processed confidentially and securely using 128-bit Secure Socket Layer (SSL) encryption. We use VeriSign to ensure the security of our website and your personal details. Verisign is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the internet.
How will Buyers receive their tickets?
Buyers' tickets will be either be activated on their Citycard, Accesscard or provided as a printed ticket when the purchase has been confirmed. The type of ticket received will depend on your status, and any tickets already purchased:
Who can sell tickets?
Initially only Seasoncard holders can sell their tickets on the Manchester City Seat Exchange.
How do Seasoncard holders sell tickets?
Selling tickets on the Manchester City Seat Exchange is easy, just follow the five step process outlined in our Seller Guide.
Are there fees for listing and selling tickets on Seat Exchange?
Listing your tickets on Seat Exchange is free – there is no listing fee, unlike other sites. The Manchester City Seat Exchange only applies a fee when you have sold your tickets. A 10% fee is applied to most transactions, which is also subject to VAT. Seat Exchange then take care of all the logistics, payment processing and customer service.
When can Seasoncard holders list tickets?
Seasoncard holders can list their seat for any match from the beginning of the season by logging into their account and clicking the List button for any Inactive Tickets. Seats will become available for qualifying supporters to purchase at the same time as the Box Office opens for that fixture.
How long will a ticket remain listed on the Manchester City Seat Exchange for each fixture?
All listings on the Manchester City Seat Exchange will remain on the site until either:
How will I know if my ticket has sold?
You will receive an email if your ticket sells. This will confirm that your Seasoncard has been deactivated for that fixture, and your refund will be paid to you by cheques, posted to your address (14) days after the match.
Are there any selling restrictions?
Initially the Manchester City Seat Exchange will only be open for Seasoncard holders to list their seats for home Premier League games. A limited number of cup games will be available to purchase on the service for UEFA Cup, FA Cup and Football League Cup fixtures from January 2009.
Why can Seasoncard holders not sell for Cup matches?
Seasoncard Holders are only able to sell for matches which are included in their Seasoncard. Seasoncard holders are therefore able to sell for all nineteen (19) home Premier League fixtures.
How do Seasoncard holders get paid when a ticket sells?
Once the sale of the ticket for a match has been confirmed, the Seasoncard will automatically be deactivated for that particular fixture. Payment for SeasonCard Holders will be sent via cheque in the post fourteen (14) days after the match takes place.
What do the Seasoncard holders get back?
The Seasoncard covers 19 Premier League games. The refund the Seasoncard holder receives per ticket sold on the Manchester City Seat Exchange is calculated as the average match price (i.e. 1/19 of the total Seasoncard value) minus the Seller Fee of 10% plus VAT. For example:
- Category: East Stand - Adult (Full Price - purchased after 20 April 2008)
- Season Card Price: £582.00
- Average Match Price: £30.63
- Seller Fee: £3.06
- VAT on Seller Fee: £0.46
- Refund per Ticket: £27.11
Why are the prices paid by Buyers and refunded to Sellers different?
The Manchester City Seat Exchange is designed to ensure that Seasoncard holders cannot profit from selling their seat to a fellow supporter. We have also ensured that it is not possible to purchase a comparable seat on the Manchester City Seat Exchange for less than the Box Office price, ensuring that ticket sales are not reduced for any matches at the City of Manchester Stadium. The difference in price is used to pay for the technology and staff required to operate the Manchester City Seat Exchange.
Do I have to send my Seasoncard(s) to the Buyer?
No - once your seat has sold, your Seasoncard will be deactivated, and the Buyer will either have your seat activated on their Citycard or Accesscard, or will receive a printed ticket for your seat.
Will I have any other contact with the Buyer?
No, Seat Exchange manage all payments, customer service and liaise with both Buyers and Sellers so the payment is collected from the Buyer, the seats are deactivated/activated, and the Seller gets paid.
Do I receive any refund if my seat does not sell?
If your seat does not sell you will not receive any refund. However, you will still be able to use your Seasoncard for the match if you wish and it will not be de-activated.
Can Seasoncard holders sell their ticket anywhere else?
The Manchester City Seat Exchange is the only legal and Club endorsed way to re-sell tickets to Manchester City home matches. In addition, it is not permitted in the Seasoncard terms and conditions to sell tickets in any other way.
What is the My Account section?
My Account is where you can go in and manage all of your information. All previous purchases and sales are stored here for easy access. If you need to list/de-list a your seat (Seasoncard holders only) print a receipt, or find a transaction, you can visit this section at any time. You can also edit your personal details, credit cards, and payment methods.
How is the My Account section structured?
The My Account section is separated into three sections:
What do the different tabs mean in Selling?
The Selling section is separated into three areas:
What do the different tabs mean in My Information?
The My Information section is separated into three areas:
What browsers can I use to view the Manchester City Seat Exchange?
The Manchester City Seat Exchange has been developed to work with most web browsers. We suggest you use the latest version of your preferred browser, which will improve your access to our site and also make browsing the internet faster and safer.
For optimal results for viewing Seat Exchange, we recommend:
I am not receiving Manchester City Seat Exchange emails, what should I do?
Before making any amends to your email account, please ensure that the email address that is linked to your Manchester City Seat Exchange account is your current address and is spelt correctly.
Some email programmes also reject emails from new senders. In order to ensure that you receive all emails from the Manchester City Seat Exchange, please make sure you check your Spam Filter regularly and remove Seat Exchange from your junk email. We also recommend you check your inbox regularly to ensure it is not full.
I have an MSN, Windows Live, or Hotmail account, how do I receive Manchester City Seat Exchange emails?
To ensure that all emails from the Manchester City Seat Exchange go to your Inbox and not your Junk Email, you’ll need to add us to your Safe Senders List. Please follow these quick steps to update your account now:
What is my Guarantee?
Every Manchester City Seat Exchange transaction is protected by our 100% Guarantee. In addition to making your purchase or sale safe, secure and guaranteed, we also provide users with a dedicated customer service team, available 7 days a week, to answer any questions you may have.
Will my details be sold or passed on to anyone other than Manchester City or Seat Exchange?
No, both Manchester City and Seat Exchange are committed to keeping your data secure and will not distribute or sell any of your details to any third party company or institution. This is confirmed in our Terms & Conditions.
What are your Terms & Conditions?
Our Terms & Conditions outline the agreement You are entering into with Seat Exchange to browse our website and list/buy tickets. The full Terms & Conditions can be found by clicking here.
What is your Privacy Policy?
For more information on our Privacy Policy, please click here.
