The Manchester City Seat Exchange stands firmly behind the seats sold through our service. Once a sale is confirmed, we guarantee that you will receive the tickets you purchased. After you receive an order confirmation from us, if for any unforeseen reason the seats you selected are not available, Seat Exchange will provide comparable or better seats.
In the unlikely event that we cannot find replacement tickets, we will refund your money in full. We will also ensure that your details remain secure and no information is passed to the seller regarding the identity of the person who has purchased their seat.
Once a sale is confirmed, we guarantee that you will receive payment for the seat(s) you have sold within 14 days. We will also ensure that your details remain secure and no information is passed to the Buyer regarding the identity of the person whose seat they have purchased.
If we can help you with this new online service for Manchester City Seasoncard holders and qualifying supporters, or if you have any questions, please contact the Manchester City Seat Exchange customer service team at any time by sending a Contact Us message or alternatively contact the Club by telephone during the normal box office opening times on: +44 (0) 870 062 1894.
