In order to sell your Seasoncard seat(s), you must log in to the Manchester City Seat Exchange through the Official Manchester City website, using your unique Customer Number. When you are confirmed as a pre-approved Seasoncard Holder, a list of the remaining fixtures for the season will load on your screen.
Select the match that you would like to sell your seat(s) for. Click on the Sell Tickets link, which will bring up your personal menu, showing your ticket availability for all the remaining fixtures in the season. Click on the Listing Number for the ticket you wish to list, and then select Activate to make the ticket(s) available for qualifying supporters to purchase.
You can list your seat(s) for any match at anytime, provided it is more than 72 hours before the fixture when the Manchester City Seat Exchange will close. Your ticket(s) are then available for purchase by Citycard holders and LIVE4CITY members from six (6) weeks before the match, and by other Seasoncard and Accesscard holders from four (4) weeks before the match.
When in your account, you can also make changes to previous listings, provided that have not already expired or been purchased by selecting My Active Tickets. Listing on the Manchester City Seat Exchange is free and you will not be charged until your seat(s) has been sold. You can also withdraw your seat(s) from sale at anytime prior to purchase by selecting Deactivate on the Event page within your account.
Your seat(s) will remain on the Manchester City Seat Exchange until they are purchased by a qualifying supporter before the fixture closes or you remove the listing. When your seat is purchased, you will receive an email confirming the sale, the refund you will receive, and that your Seasoncard(s) has been de-activated for the match you sold on the Manchester City Seat Exchange.
The Manchester City Seat Exchange will close 72 hours before kick-off for each match. If your seat(s) has not been purchased by this time, you will still be able to use your Seasoncard for the match if you wish and it will not be de-activated.
When your seat(s) sells on the Manchester City Seat Exchange, there is nothing else you need to do except receive your payment. A cheque for the average value of your seat(s) minus the 10% seller fee will be sent to you by post 14 days after the match.
The amount refunded per ticket on the Manchester Seat Exchange is calculated as the average match price of your Seasoncard minus the Seller Fee of 10% (plus VAT). In this case the average match price equals the price you paid for your Seasoncard divided by 19 games. For example:
- Category: East Stand - Adult (Full Price - purchased after 20 April 2008)
- Season Card Price: £582.00
- Average Match Price: £30.63
- Seller Fee: £3.06
- VAT on Seller Fee: £0.46
- Refund per Ticket: £27.11
If we can help you with this new online service for Manchester City Seasoncard holders and qualifying supporters, or if you have any questions, please contact the Manchester City Seat Exchange customer service team at any time by sending a Contact Us message or alternatively contact the Club by telephone during the normal box office opening times on: +44 (0) 870 062 1894.
